ShulCloud 101 Do you have questions? We have answers!
Login FAQs
-
- From our web site (bnaijehudah.org), click on Member Login, located in upper right-hand corner of the website. This will take you to our dedicated ShulCloud site.
- Click on Login on the ShulCloud site
- Enter your email address that B’nai Jehudah has on file (the one we send emails to regularly) and select forgot password.
- You will receive an email to reset your password. Use the link in this email to set a password you can remember.
- This should log you in to your account, where you can begin exploring!
-
Make sure to use the same email address that B’nai Jehudah sends emails to. If you are NOT getting emails from us, please call the office at 913-663-4050 or email josbourn@bnaijehudah.org to get the email corrected in our system.
Please note: An email address can only be set up for one user so if you share an email with your spouse/partner, only one name can be set as that user.
Directory FAQs
-
Once you are logged in to ShulCloud; click on the “My Account” tab, then click on the appropriate tile. To edit the information on each page, click on “View & edit your profile” button at the bottom right of each page:
My Profile: Has all of your basic contact information.
My Family: Allows you to edit information for individual family members, including birthdates, email addresses and mobile numbers. It also lists Hebrew names, if applicable.
Edit My Directory Listing allows you to edit your personal contact information that is viewable by other B’nai Jehudah members. Note: Scroll down to change what is viewable such as mobile phone numbers, email addresses, children’s birth dates, etc.
Payment FAQs
-
First and foremost, it’s important to know that
- your debit/credit card information was not transferred to ShulCloud, for security purposes, and
- automatic payments in our previous software were NOT transferred to the new System.
The good news? ShulCloud has various payment options that can simplify your life through automatic payments, or you can continue to pay just the way you’ve been doing it in the past. Read on for payment options now available to you.Payment Options:- Automatic, recurring or one-time payments with an e-check (in ShulCloud)
- Set up automatic, recurring or one time payments with a credit card (in ShulCloud)
- Mail in a check to B’nai Jehudah
- Mail in your credit card information and indicate the amount you would like to pay to B’nai Jehudah
- Direct a distribution from your IRA or your Foundation to be sent to B’nai Jehudah
- Set up payments to be mailed from your bank account directly to B’nai Jehudah
- Donate stock to B’nai Jehudah
Note: Automatic payments previously set up will not be processed for October until you set up your new information in ShulCloud. Alternately, you can contact Tricia Ghekas, B’nai Jehudah’s Finance Director, 913-384-4661 to enter your payment information into ShulCloud. -
No, you do not have to pay by credit card, but your payment options have expanded, thanks to ShulCloud! Your payment options are as follows:
- Automatic, recurring or one-time payments with an e-check (in ShulCloud)
- Automatic, recurring or one time payments with a credit card (in ShulCloud)
- Mail in a check to B’nai Jehudah
- Mail in your credit card information and indicate the amount you would like to pay to B’nai Jehudah
- Direct a distribution from your IRA or your Foundation to be sent to B’nai Jehudah
- Payments mailed from your bank account directly to B’nai Jehudah
- Donate stock to B’nai Jehudah
Automatic payments set up in the previous system will not be processed until you set up your new information in ShulCloud. Alternately, you can contact Tricia Ghekas at 913-384-4661, to enter your payment information into ShulCloud.Please note: For security purposes, credit card information did not transfer from the previous membership software. If you had a card on file prior to October 2020, you will need to set it up again in ShulCloud if you wish to continue paying via credit card.
-
There are a few steps involved in setting up and verifying your ACH/Electronic Check payments. It’s easier than it first looks!Step 1: Verify your checking account:
- Click on “My Account”
- Click on the My Payment Methods tile
- Click on “+Add New Payment Method” button
- Click on down arrow next to credit cards
- Select e-Check/ACH
- Click on “+Add card to this gateway” button
- Enter ABA and bank account number and click authorization box. Please review and correct other information listed as well.
- Click “Save Payment Method”
Step 2: Once you have submitted your bank information to ShulCloud, you will receive 2 microdeposits to your bank account. Please allow up to 24 hours for the microdeposits to show in your bank account. Once they appear:- Login to ShulCloud
- Click on My Payment Methods
- Click on Verify Microdeposits
- Enter the amounts of the two microdeposits
Upon verification, the microdeposits will be reversed in your bank account, and ShulCloud can take secure payments.You are now ready to use this payment method to set up recurring or one time payments in ShulCloud. -
Once your bank account is verified or your credit card information is entered, you can set up payments in ShulCloud:
- Log in to ShulCloud
- Hover over MY ACCOUNT and click My Billing
- Click “Submit a Payment” button
- All charges that are currently open on your account will appear on the next screen with blue boxes next to them.
- Uncheck any items you do not wish to pay at this time or for which you would like to establish recurring payments. You can click in the box in the Unpaid column to change the amount if you wish to make a partial payment.
- Pay this amount now: Choose “Once Now” or use the drop down arrow to adjust date of payment or to set up recurring payments. Note that our fiscal year ends in May. To see how many months or quarters remain see the FAQ “How many months or quarters remain in the current fiscal year?”
- Click “Continue to Payment” button: If you have already entered a payment method you can choose your payment method at this time (eg credit card or e-check). If you have not entered a payment method you will be prompted to do so in the next step.
- Select whether or not to include a voluntary donation to help cover our processing costs (more info on this below)
- Click on “CONFIRM AND CONTINUE” button
- Click “PAY NOW” button
Need assistance? Contact Tricia Ghekas, B’nai Jehudah’s Finance Director, at 913-384-4661.
-
Our fiscal year ends in May. Use the handy chart below to determine how many monthly or quarterly payments need to be made to pay your balance in full by the end of the fiscal year.
Month Monthly Quarterly June 12 4 July 11 4 August 10 4 September 9 3 October 8 3 November 7 3 December 6 2 January 5 2 February 4 2 March 3 1 April 2 1 May 1 1 -
You will only see the dates from today through the 31st when you set up repeating payments. If you would like to start on an earlier date you can either sign in again on the 1st of the month when all the dates will show or you can call the finance office at 913-384-4661.
To set up repeating payments:
- Hover over My Account
- Click on My Billing
- Then click on the Submit a Payment button
- You will see a line that says Pay this amount “once now”
- Next to the “once now” is a drop down arrow where you can select the number of payments you would like to set up
- After you click the number of payments you will see two more boxes:
- one to indicate the frequency of the payment, and
- one to indicate the start date. When you click on the drop down arrow next to the Starting Today box you will see the dates remaining from today through the 31st.
-
If you have selected a date for your payments that does not exist in the current month the payment will process on the 1st of the next month. For example, if you have your payment set to process on the 31st in September, your payment will process on October 1st.
-
YES, you will need to either set up your payments in ShulCloud or call the finance office to give us your payment information so they can set up payments in ShulCloud. Your payment information was NOT transferred from the old system to the new system.
For security reasons, please do not email bank or credit card information.
-
You are not imagining things! Your statement may show a higher balance than before we switched to ShulCloud.
ShulCloud works best if the full charges for the fiscal year are added at one time. That means your current balance reflects all charges through the end of May. You will see the balance decrease as you make payments. If you had requested monthly billing you will see 12 charges on your statement for your 20/21 Terumah Contribution.
This cycle will repeat in June 2021 (the beginning of our fiscal year), when you will see one charge for your full fiscal year contribution. You are welcome to send monthly, quarterly or semi-annual payments.
-
Yes, you are able to see amounts pledged to be paid in future years. To view this information:
- Hover on My Account
- Click on My Billing
- Click on the View all transactions button, located under the Balance Today section.
- Change the date range to end at the latest date you think you might have a pledge outstanding.
- Click on the update filter button.
-
Just like any business that accepts credit cards or ACH/Electronic Check deposits, B’nai Jehudah pays processing fees for this convenience for members. Please consider it a gift to make a donation by including the convenience charge to help cover processing fees. This helps cut overhead costs for our synagogue.Important note: ShulCloud offers significantly lower fees for electronic check processing vs. credit card payments. Please consider using an e-check for payments for a much lower processing fee.
-
A few additional items to note when making your Terumah payments:1. Our current fiscal year ends May 31, 2021. To make automatic monthly payments, count the number of months left in the fiscal year (including May) and divide your automatic payments evenly.2. If you would like to receive your statements:
- on a schedule other than monthly, or
- via email,
please contact the office to let us know: 913-663-4050.